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    refunds

    Online sales of personalized goods

    Personalized goods are subject to the same complaint rules as any other product. On the other hand, product personalization may be relevant from the point of view of the right to withdraw from the contract, because in accordance with art. 38 of the Act on Consumer Rights, personalized goods cannot be returned as part of withdrawal from the contract. This provision states that the right to withdraw from a contract concluded off-premises or remotely is not entitled to the consumer in relation to a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.

    Other conditions regarding returns and withdrawal from the purchase contract are described in the Regulations on fenbro.com.



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