A product warranty: a service you hope you will never even need to use. Yet without a long or robust warranty, there is always some uncertainty.
The windows and doors sold and supplied by Fenbro naturally come with warranties. First and foremost, there is Fenbro’s standard warranty, which lasts three years and covers the entire product in each case. Alongside this, there are three different Fenbro warranty packages – in three tiers: Bronze, Silver and Gold – which we will discuss in this article.
Fenbro’s standard warranty – first aid for your windows
Fenbro’s standard warranty on all products – windows, doors, sliding systems and garage doors – lasts three years. This warranty covers the entire system you purchase: complete windows, including the frame, sash, glazing and handle; complete doors, including hardware and hinges; and complete sliding systems. It is entirely independent of any manufacturer’s warranties.
Why is it organised this way? Quite simply: window manufacturers tend to provide different warranties for different parts of a window. Components that are less susceptible to faults, such as the frame, have a longer warranty, while components that are used more, such as hardware or the glass pane, are covered by a shorter warranty. However, this creates the false impression that the entire product is covered by a long-term warranty. It is always good to ask about the details of such an offer to avoid unpleasant surprises. Then there are all sorts of comments, exclusions, footnotes and additional notes – enough to make your head spin.
This is why Fenbro’s warranty is simpler and more straightforward for the buyer. If you have any questions or need to report an issue, all you really need to do is contact Fenbro. Fenbro’s standard warranty covers defects in the product itself, including faults in the frame, glazing or hardware. It does not cover normal wear and tear or damage caused by misuse or incorrect fitting. Glass damage caused by mechanical impact or external factors is also excluded.
Examples of product defects that may be covered by the warranty include:
- Sudden glass breakage,
- Deformation,
- Failure of the seals,
- Problems with the hardware,
- Leaks in the glazing unit,
- Cracked profiles.
An example of a warranty claim
Let us assume that you order uPVC windows from Fenbro. All the details are discussed, you receive a very good quote, and a project schedule is drawn up for the window replacement. After signing the contract and paying for the order, your windows are delivered within a few weeks. You accept the delivery, and everything seems to be in order. The installation then takes place without a hitch. Up to this point, everything is going wonderfully.
After some time, however, you notice that something is not quite right. Perhaps the window does not close properly.. Perhaps the profile appears somewhat discoloured in one place. Perhaps there is a slight draught here or there – close to the glass.
This is where Fenbro’s warranty comes into play, as cases like these are covered. You send your report to Fenbro, together with the required photographic documentation and a detailed description of the incident or issue, and we get to work. We arrange for the appropriate personnel to become involved and, where possible and provided the case is indeed covered, make sure that everything is properly taken care of for you, regardless of whether your property is in Ireland or the UK. Read more about Fenbro after-sales service in our article.
Fenbro warranty vs local supplier warranties – big promises, small print
We know that a 20+ year or even lifetime warranty sounds impressive… but the small print can quickly take the shine off it! To answer our customers’ questions, we checked warranty offers from selected UK and Irish suppliers specifically for this article. Some of the findings turned out to be quite interesting…
One UK supplier from Keighley offers up to 25 years on the coating of its aluminium products, yet just one year on hardware and moving parts. An Irish supplier from Waterford, for example, gives 10 years on white uPVC frames, but covers moving parts – including hinges, handles and locks – for just one year under normal use. It’s a similar story with one of the biggest and best-known supplier in Ireland: ten years on frames and glazing, but just one year on hardware. And there’s an extra cost to consider – after the first year, even a glazing replacement covered by the warranty comes with a call-out fee for labour and travel. Then there are “lifetime” offers with ongoing costs. One UK timber window manufacturer from Derbyshire links its lifetime protection to a maintenance programme costing around 2–4% of the original product price each year. After the first ten years, replacement glass and standard hardware also come with material costs plus a £20 handling fee, although replacement labour is included in the programme.
These details make a real difference when something goes wrong. At Fenbro, our standard three-year warranty covers the complete product – including the frame, glazing and hardware – under the applicable terms. For covered hardware faults, that gives you longer protection than the one-year cover in the examples above.
Fenbro warranty packages – even more protection and security
Fenbro’s warranty packages are additional, optional warranty choices for customers. If selected, they give the buyer even more protection and security in relation to the goods purchased. This is based on the fact that Fenbro’s warranty not only lasts longer but also covers more than the manufacturer’s warranty.
First, take a look at this summary table of Fenbro’s warranty packages. We will then discuss each tier in turn.
| Bronze package | Silver package | Gold package | |
| Period of protection | 1 extra year + 3 years as standard = 4 years in total | 2 extra years + 3 years as standard = 5 years in total | 3 extra years + 3 years as standard = 6 years in total |
| Manufacturing defects | Full cover for all manufacturing defects. | Extended cover, including manufacturing defects and minor operational faults. | Full protection: comprehensive cover for manufacturing defects and damage caused by normal use. |
| Free adjustments | 1 free adjustment of windows and doors during the warranty period. | 2 free adjustments of windows during the warranty period. | 3 free adjustments of windows during the warranty period. |
| Additional cover | Basic maintenance: professional lubrication of the hardware and care of the seals for maximum durability and proper operation. | Seal repairs: repair of damaged or worn seals under the warranty. | Repair/replacement of hardware and seals: covered by the warranty. Priority service: faster response times and priority support in the event of damage. |
| Glazing replacement | Replacement of damaged glazing, excluding mechanical damage and damage caused by external factors. | Replacement of damaged glazing, excluding mechanical damage and damage caused by external factors. | Replacement of damaged glazing, excluding mechanical damage and damage caused by external factors. |
This table provides an overview of the individual warranty packages. We will now go through them one by one. All Fenbro warranty packages include the replacement of damaged glazing units, except where the damage is mechanical or caused by third parties. In short: if you smash your window pane yourself, this will not be classified as a warranty claim.
Fenbro Bronze warranty package
With this warranty package, the customer receives one additional year of warranty cover – giving a total of four years of warranty cover for the windows. You can benefit from protection and maintenance – which means greater security and care for the products you have purchased.
This package covers all manufacturing defects in full. It also includes one adjustment of the windows or doors during the warranty period. In terms of maintenance, you can benefit from proper lubrication of the hardware and appropriate care of the product seals to ensure that the windows and doors retain their proper performance characteristics.
This additional warranty costs a one-off payment of €250 net.
Fenbro Silver warranty package
With the Silver package, the customer benefits from two additional years of protection, giving a total of five years of warranty cover from the date of purchase. This also comes with extended support for customers who want greater security and a wider range of services.
The two additional years of warranty cover are more than a simple extension of the period. The extended cover included in the Silver package covers not only manufacturing defects but also minor operational faults in the goods purchased. In addition, two free adjustments of windows during the warranty period are included. If necessary, we will also take care of repairing damaged or worn seals.
This additional warranty costs a one-off payment of €450 net.
Fenbro Gold warranty package
Our top offering for the best security and excellent support for you and your Fenbro products. This tier includes three additional years of warranty cover for your windows, giving a total of six years of comprehensive product protection. We also provide extensive and comprehensive protection against manufacturing defects and damage caused by regular use.
This warranty package includes three free window adjustments during the warranty period. Repairs and replacement of hardware and seals, where required, are also covered by the warranty. With this package, you also benefit from priority service and a fast response time whenever you report an issue – and your enquiry will be given priority.
This additional warranty costs a one-off payment of €600 net.
A note on damage to the glazing
There are a few things that need to be mentioned here regarding damage to the glazing itself. As stated above, all Fenbro warranty packages include the replacement of damaged glazing units. However, this does not apply where the damage is mechanical or has been caused by third parties. If you have any questions about this, please contact your sales specialist.
A note on the warranty for entrance doors
The front door must be protected from the effects of the weather. This applies particularly to rain and sunshine. The door must be protected by a canopy and, where necessary, protection at the sides as well. An inward-opening door must be fully enclosed. The minimum dimensions of the canopy or porch for an outward-opening door are:
- Width: at least 1 m wider than the door.
- Projection from the house/depth: at least 1 m.
Please bear in mind that prolonged exposure to moisture will affect the quality of the door in any case, particularly the quality of the paint finish. You should also pay attention to how to care for your front door properly. Proper protection of the front door is required regardless of the location of the house – whether in Dublin, on Ireland’s west coast, in London or in the Scottish Highlands.\
Fenbro warranty packages – when you want to be absolutely sure
When some companies offer a 15-year, 20-year or even lifetime warranty, this should raise suspicion rather than provide reassurance. You should read all the warranty terms and examine the small print thoroughly.
In the jungle of warranty terms and exclusions, Fenbro’s warranty is a simple solution to potential difficulties with your new Polish windows and doors. If anything should happen, simply contact us and describe your concern – we will do our best to ensure you are satisfied!
Frequently Asked Questions (FAQ)
Does Fenbro’s warranty cover installation?
No. Fenbro’s warranty covers the products only. Installation and its warranty are handled separately by the independent fitting company.
How does Fenbro’s standard warranty for uPVC windows work?
When you order uPVC windows from Fenbro, you receive a three-year warranty covering the entire product – the frame, hardware, glazing unit and handle. Everything must function properly and work together within the window system.
Is Fenbro’s warranty for entrance doors comprehensive?
Yes, Fenbro’s door warranty is comprehensive, provided that you meet one condition: the door should be protected from the weather as much as possible. This applies particularly, but not exclusively, to outward-opening front doors. This protection can take the form of a canopy or a recess. A canopy over the entrance door is always a good solution.
What does Fenbro’s first warranty package include?
Fenbro’s first warranty package, the Bronze package, includes one additional year of protection for your products, one free window adjustment if problems arise, and professional lubrication of the hardware.
What benefits does a customer receive by choosing Fenbro’s Silver warranty package?
The second warranty package includes two additional years of product protection, two free visits from maintenance personnel to adjust the windows, repairs to damaged seals and attention to minor operational faults.
What makes Fenbro’s Gold warranty package stand out?
With the Gold warranty package, the customer benefits from the best protection for three additional years. They also receive priority service when reporting issues, three free visits from specialists to fine-tune the windows, and comprehensive protection and service for the products purchased.
Is Fenbro’s standard warranty simple and comprehensive?
Yes. Fenbro’s standard warranty lasts three years and covers product defects, including faults in the frame, glazing and hardware. It excludes normal wear and tear, damage caused by misuse or incorrect installation, and glass damage caused by mechanical impact or external factors. Fitting is covered separately by the independent fitting company’s warranty.
Still have more questions? Check out our comprehensive FAQ section!
