Handles

First of all,  you should send us your enquiry where you specify your chosen joinery parameters, dimensions and qualities.

In order to prepare a quote for you, we need the following details:

• Model window/door (aluminium/uPVC) – [any specific U-value is required?]
• Width x Height [mm]
• Colour from internal/external side
• Glazing: double/triple
• Eircode (so we can check delivery cost)
• Contact details, email address, phone number

In case you want the quote for installation services as well, let us know and specify whether you are interested in a new project or windows replacement.

Remember that at Fenbro, we have set minimum order values for each order.

The minimum order value for Fenbro products is as follows:

• windows – at least 5 windows or the order value needs to be equal €2,000 net or more (for products)
• uPVC doors/aluminium doors – the order value needs to be equal €2,000 net or more (for products)
• composite doors/sliding systems – 1 product or more
• VELUX products – at least 3 products

Next, we will provide the personalised quote for the purchase of joinery together with installation costs, delivery and lead-time.

Please send all the information and enquiries about our offer to the following e-mail address: info@fenbro.com

We deliver joinery to Ireland every week. At the moment, we offer installation services only in Ireland.

Our offer includes:

• Product
• Delivery
• Installation (Ireland) + after-sales service
• You receive a 5-year guarantee on Windows/doors (10 years for VELUX) and 2 years for the fitting.

We do not have any showroom in your country. All our joinery is sent to customers directly from Poland.
Our Company is based in Warsaw (Poland) and we also have a local sales point and warehouse in Ostrołęka, Poland.
All joinery is produced by Polish producers.

The cost of each delivery is calculated individually. The cost of delivery depends on the weight and size of pallets and their number.

Please send all enquiries about our offer to the following e-mail address: info@fenbro.com

We are selling complex products, tailored services and our customers often require a special solution. That’s why each of our products is personalised and we do not have the standard price list. Every product is quoted according to individual customer needs.

Please send all enquiries about our offer to the following e-mail address: info@fenbro.com

There are two payment options for our customers.

A) You can pay in two instalments:

• 50% when you accept the order
• another 50% before the dispatch of the goods.

B) You can pay full (100% of the amount) in advance.*

*then we give you 2% discount

We only accept payments via bank transfer.

All windows  and doors purchased at FENBRO have a following full guarantee:

• 5 years for all our products

• 10 years for all VELUX products

• 2 years for the installation (with service provided by us)

In case of each sale, you get a sales contract together with an invoice. We always archive all invoices for 5 years as evidence of purchase.

Guarantee and complaints:

In case of any complaint, we will ask for photos and a description of what happened (preferably by an email). We are sending new products as fast as we can and in the meantime, we are taking care of the complaint. The typical length of time for complaint resolution is from 3 up to 4 weeks . You will get the spare parts within 7 -14 days. 

Please remember that the transport also is fully insured so everything is secured at all stages. For the delivery, you get a CMR document. It is a confirmation of delivery a proof that the products were received in good condition. You have 48 hours to check the conditions of your order. 

Depending on the type of the issue, we are sending spare parts, new products for replacement, or we refund the money.

Guarantee and DIY installation:

The guarantee is valid even if the window installation is carried out by our clients themselves or by an external company. The most important thing is that the installation is carried out in an artful manner and according to the installation instructions for the window.

Additionally, we offer support after the guarantee period is over. It means that if something happens with your joinery afterwards, we can get you all the necessary spare parts, ready-made products and tools to help you solve the issue (the service is chargeable at the end of the guarantee period). 

Please note that if you choose your own fitter, you are responsible for providing them with correct measurements of the openings as well as products dimensions. We cannot be held responsible for any irregularities in this regard.

At Fenbro, we have set minimum order values for each order. If you want us to start processing your quote request and your order, you should follow a minimum required order value.

The minimum order value for Fenbro products is as follows:

• windows – at least 5 windows or the order value needs to be equal €2,000 net or more (for products)
• uPVC doors/aluminium doors – the order value needs to be equal €2,000 net or more (for products)
• composite doors/sliding systems – 1 product or more
• VELUX products – at least 3 products

IMPORTANT INFO: VELUX roof windows are only an “addition” to our standard offer, i.e. if the customer buys vertical windows and/or doors, then they can choose VELUX windows as an add-on (according to the minimum required order value). Buying only VELUX roof windows is unfortunately impossible.