Fenbro » About us

About us

We are a dynamic and fast-developing Polish company that sells windows and doors to B2B and B2C customers in Ireland and other major global markets. Our company policy is clear: we want to popularise the joinery from Poland and make the purchase process as easy and satisfying as possible. We cooperate only with the best manufacturers and brands to offer high-quality and proven products known for their functionality and top aesthetics.

We are focused on the quality of our sales processes and high motivation of our staff. Keeping the voice of our customers at the top of mind is our priority – we want them to choose products they will be 100% satisfied with! Our employees willingly share their knowledge, expertise and advice at every step of the purchasing process. In order to meet customers’ needs, we provide a complete service package on the Irish market. All over Ireland and Northern Ireland our offer includes: products, delivery, installation, guarantee and after-sales support – that’s a unique value differentiating us from other companies in the joinery industry. For the rest of our customers inside and outside the European Union, we offer professional sales and door-to-door delivery services. If you want to learn more about our values and plans for the future, read the interview with CEO of Fenbro Paweł Brodzik -> HERE .

Get in touch with us and you’ll see for yourself that we don’t make empty promises!

+20 years of experience

+3793 happy customers

+15 countries we export to

12 employees and still growing!

Fenbro over the years

1996

TRAZYT was the first local Company selling window and door joinery in Ostrołęka. The
Company was opened by the Brodzik family.

2018

Start of the online business and the beginnings of FENBRO. We decided to do it differently than everyone else in the industry, namely to sell high quality Polish joinery at affordable prices to all customers in EU and non-EU.

2019

Sales at FENBRO are done in 100% remotely. It means that is possible to reach every customer in the world and offer them the "Polish price of windows". The company is constantly developing and further expanding the range of products and services to secure all needs of our customers.

2020

Entering the Irish market and offering a complete service: product + delivery + installation with full guarantee, across the country.

2021

Expanding the product range, optimizing the offer to suit B2B and B2C customer needs. 100% customer satisfaction in the Irish market. Best service and quality confirmed by customer reviews.

2022

We have entered the UK market.

How it works

Asking for a quote

Press ‘Get a quote’ button and submit your enquiry with the chosen joinery parameters.

Receiving the quote

Our sales team will return to you with the purchase quote on joinery, delivery/installation costs and the lead time.

Verification

Our employee will go through all the information included in the offer together with you.

Agreement & Payment

It is the stage where we confirm the contract and you make the payment.

Production

It’s the time it takes to produce your ordered joinery.

Delivery

This is the shipment period for your ordered products.

Installation

If you’re interested in our installation services, we agree on the dates individually.

Meet our team

Paweł

CEO

Agnieszka

Sales Manager

Marcin

Fitter

Agata

Content Manager

Szymon

Sales Process Coordinator

Ewelina

Sales Specialist

Natalia

Quoting Specialist

Ela

Social Media Specialist

Hubert

Quoting Specialist

Marek

Sales Specialist

Kasia

Administrative Assistant

Kinga

Sales Specialist

Ania

Sales Specialist

Wondering what you can achieve with us?

Frequently asked questions

How do I get a quote?

First of all, you should send us your enquiry where you specify your chosen joinery parameters, dimensions and qualities.

In order to prepare a quote for you, we need the following details:

Model window/door (aluminium/uPVC) – [any specific U-value is required?]
Width x Height [mm]
Colour from internal/external side
Glazing: double/triple
Eircode (so we can check delivery cost)
Contact details, email address, phone number

In case you want the quote for installation services as well, let us know and specify whether you are interested in a new project or windows replacement.

Remember that at Fenbro, we have set minimum order values for each order.

The minimum order value for Fenbro products is as follows:

windows – at least 5 windows or the order value needs to be equal €2,000 net or more (for products)
uPVC doors/aluminium doors – the order value needs to be equal €2,000 net or more (for products)
composite doors/sliding systems – 1 product or more
VELUX products – at least 3 products

Next, we will provide the personalised quote for the purchase of joinery together with installation costs, delivery and lead-time.

Please send all the information and enquiries about our offer to the following e-mail address: info@fenbro.com

GET A FREE QUOTE

Do you deliver & install joinery?

We deliver joinery to Ireland every week. At the moment, we offer installation services only in Ireland.

Our offer includes:

Product
Delivery
Installation (Ireland) + after-sales service
You receive a 5-year guarantee on Windows/doors (10 years for VELUX) and 2 years for the fitting.

We do not have any showroom in your country. All our joinery is sent to customers directly from Poland.
Our Company is based in Warsaw (Poland) and we also have a local sales point and warehouse in Ostrołęka, Poland.
All joinery is produced by Polish producers.

What are the delivery costs?

The cost of each delivery is calculated individually. The cost of delivery depends on the weight and size of pallets and their number.

Please send all enquiries about our offer to the following e-mail address: info@fenbro.com

Do you have a price list?

We are selling complex products, tailored services and our customers often require a special solution. That’s why each of our products is personalised and we do not have the standard price list. Every product is quoted according to individual customer needs.

Please send all enquiries about our offer to the following e-mail address: info@fenbro.com

How does the payment for your service look like?

There are two payment options for our customers.

A) You can pay in two instalments:

50% when you accept the order
another 50% before the dispatch of the goods.

B) You can pay full (100% of the amount) in advance.*

*then we give you 2% discount

We only accept payments via bank transfer.

What is the warrantee/guarantee on your products?

All windows and doors purchased at FENBRO have a following full guarantee:

5 years for all our products
10 years for all VELUX products
2 years for the installation (with service provided by us)

In case of each sale, you get a sales contract together with an invoice. We always archive all invoices for 5 years as evidence of purchase.

Guarantee and complaints:

In case of any complaint, we will ask for photos and a description of what happened (preferably by an email). We are sending new products as fast as we can and in the meantime, we are taking care of the complaint. The typical length of time for complaint resolution is from 3 up to 4 weeks . You will get the spare parts within 7 -14 days.

Please remember that the transport also is fully insured so everything is secured at all stages. For the delivery, you get a CMR document. It is a confirmation of delivery a proof that the products were received in good condition. You have 48 hours to check the conditions of your order.

Depending on the type of the issue, we are sending spare parts, new products for replacement, or we refund the money.

Guarantee and DIY installation:

The guarantee is valid even if the window installation is carried out by our clients themselves or by an external company. The most important thing is that the installation is carried out in an artful manner and according to the installation instructions for the window.

Additionally, we offer support after the guarantee period is over. It means that if something happens with your joinery afterwards, we can get you all the necessary spare parts, ready-made products and tools to help you solve the issue (the service is chargeable at the end of the guarantee period).

Please note that if you choose your own fitter, you are responsible for providing them with correct measurements of the openings as well as products dimensions. We cannot be held responsible for any irregularities in this regard.

What is the minimum required order value?

At Fenbro, we have set minimum order values for each order. If you want us to start processing your quote request and your order, you should follow a minimum required order value.

The minimum order value for Fenbro products is as follows:

windows – at least 5 windows or the order value needs to be equal €2,000 net or more (for products)
uPVC doors/aluminium doors – the order value needs to be equal €2,000 net or more (for products)
composite doors/sliding systems – 1 product or more
VELUX products – at least 3 products

IMPORTANT INFO: VELUX roof windows are only an “addition” to our standard offer, i.e. if the customer buys vertical windows and/or doors, then they can choose VELUX windows as an add-on (according to the minimum required order value). Buying only VELUX roof windows is unfortunately impossible.