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    Write us what you need:
    Product, Width & Height, Colour, Glazing
    Minimum order requirement: 5 windows (units) or at least 2000€ (N/A for steel/composite door)

     

    For B2C customers

    Support for individual customers [email protected]

    For B2B customers

    Advice and support for companies [email protected]

    Fenbro Sp. z o.o.

    Head Office

    Aleje Jerozolimskie 181 B
    02-222
    Warsaw, Poland

    Working hours:

    Monday - Friday: 8.00-16.00
    Messenger

    Sales Team

    Live Support is available

    Paweł

    CEO

    Agnieszka

    Sales Manager

    Ewelina

    Sales Specialist

    Szymon

    Sales Process Coordinator

    Marek

    Sales Process Coordinator

    Kinga

    Sales Specialist

    We guarantee personalised B2C and B2B customer experience

    We sell windows and doors from Poland to B2B and B2C customers throughout Europe and beyond. Above that, we offer comprehensive services, including guarantee and after-sales service as well as installation conducted by our expert teams in Ireland and Northern Ireland.

    • Europe
    Our Headquarters
    Where we offer installation services
    Where we export
    europe

    Europe

    Our Headquarters
    Where we offer installation services
    Where we export

    We sell windows and doors from Poland to B2B and B2C customers throughout Europe and beyond. Above that, we offer comprehensive services, including guarantee and after-sales service as well as installation conducted by our expert teams in Ireland and Northern Ireland.

    How it works

    Get a better understanding of how we operate in order to satisfactorily fulfil your orders!
    Asking for a quote

    Asking for a quote

    You press the ‘Get a free quote’ button and submit your inquiry with chosen joinery parameters.
    Receiving the quote

    Receiving the quote

    Our sales team returns to you with the purchase quote on joinery, delivery/installation costs and lead time.
    Verification

    Verification

    Our expert goes through all the information included in the offer together with you.
    Agreement & Payment

    Agreement & Payment

    It is the stage where we confirm the contract and you make the payment.
    Production

    Production

    It’s the time it takes to produce your ordered windows and doors (or any products from our offer).
    Delivery

    Delivery

    This is the shipment period for your ordered products.
    Installation

    Installation

    If you are interested in our installation services, we agree on the dates individually.

    Why Fenbro?

    We are a team of experienced joinery specialists who will guide you through the sales process seamlessly

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    /5

    Customer ratings on Google and Facebook

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    years of experience

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    happy customers

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    countries we export to

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    employees and still growing!

    Frequently Asked Questions

    All windows  and doors purchased at FENBRO have a following full guarantee:

    • 5 years for all our products

    • 10 years for all VELUX products

    • 2 years for the installation (with service provided by us)

    In case of each sale, you get a sales contract together with an invoice. We always archive all invoices for 5 years as evidence of purchase.

    Guarantee and complaints:

    In case of any complaint, we will ask for photos and a description of what happened (preferably by an email). We are sending new products as fast as we can and in the meantime, we are taking care of the complaint. The typical length of time for complaint resolution is from 3 up to 4 weeks . You will get the spare parts within 7 -14 days. 

    Please remember that the transport also is fully insured so everything is secured at all stages. For the delivery, you get a CMR document. It is a confirmation of delivery a proof that the products were received in good condition. You have 48 hours to check the conditions of your order. 

    Depending on the type of the issue, we are sending spare parts, new products for replacement, or we refund the money.  

    Guarantee and DIY installation:

    The guarantee is valid even if the window installation is carried out by our clients themselves or by an external company. The most important thing is that the installation is carried out in an artful manner and according to the installation instructions for the window.

    Additionally, we offer support after the guarantee period is over. It means that if something happens with your joinery afterwards, we can get you all the necessary spare parts, ready-made products and tools to help you solve the issue (the service is chargeable at the end of the guarantee period). 

    Please note that if you choose your own fitter, you are responsible for providing them with correct measurements of the openings as well as products dimensions. We cannot be held responsible for any irregularities in this regard.

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    The cost of each delivery is calculated individually. The cost of delivery depends on the weight and size of pallets and their number. Please send all enquiries about our offer to the following e-mail address: [email protected]  

    Read more

    The required U-value depends on the location of the project, type of building (domestic or non-domestic) and the application (floor, wall or roof). We don't want to make any false conclusions or miss any important piece of information. That's why before we can answer this question, we would need a joinery list together with the dimensions of your windows (height and width) . Is it possible for you to provide us with such a list? For sure, your architect can create one according to the building plans. Important note: remember that just the building plans are not enough. It is because reading from the plans is not accurate (as we don't know the schemes of windows openings). So if you have the joinery list for your building project and you’d like us to calculate the minimum U-value, please contact us.

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