Privacy policy

Clause 1



The Data Controller, through the Website and other forms of communication, collects and processes the following personal data of the users who provide such data during the signing up for the Website 

Fenbro Sp. z o.o., Lindleya 16, 02-013, Warsaw, Poland, +48 571 310 485, NIP / Tax ID / VAT: PL 7011070120, GB422325925, REGON / Polish Business Statistical No./ 52105757700000, e-mail address: , contact phone number: +48 571 310 485.

Clause 2


Processing of your personal data allows us to provide services such as keeping your account, executing orders, contacting you in relation to the implementation of an agreement, as well as sending marketing information (including a newsletter).

Your personal data shall be stored for the duration of an agreement and for the period in accordance with applicable laws and regulations, taking into account the statute of limitations on claims and tax liabilities.

Personal data you have given us your consent to process shall be stored until you withdraw your consent.

Clause 3


The User has the right to inspect and amend his/her personal data at any time, as well as to demand that the Data Controller immediately delete it (“the right to be forgotten”).

Clause 4


You can submit requests with regard to the processing of your personal data by e-mail to the address of the Data Controller i.e. .

Clause 5


Your personal data may be passed on to a payment operator and a courier company.

Clause 6


  1. issuing a Newsletter, ordering goods;
  2. transferring your personal data to ING Bank Śląski S.A. (“Bank”) in connection with:
  • rendering by the Bank to the Online Shop the service of making available the infrastructure for handling payments over the Internet (legal basis: Article 6(1)(f) of the Regulation);
  • handling and settling payments via the Bank by the customers of the Online Shop through the Internet with the use of payment instruments (legal basis: Article 6(1)(f) of the Regulation);
  • in order for the Bank to verify the proper execution of agreements concluded with the Online Shop, in particular to ensure the protection of payers’ interests in connection with their complaints (legal basis: Article 6(1)(f) of the Regulation);
  • transferring your personal data to Twisto Polska Sp. z o.o. in connection with the possibility of offering to pay for the purchased goods or services via Twisto Polska Sp. z o.o. within the framework of an order agreement, including the “Buy with Twisto” purchase formula, and making this purchase formula available through the Online Shop, as well as for the purpose of verification by Twisto Polska Sp. z o.o. of the proper performance of such commission agreements (legal basis: Article 6(1)(f) of the Regulation).
  • In connection with the processing of personal data for the purposes specified in Sub-clauses 3 and 4, your personal data may be made available by the Online Shop to other recipients or categories of recipients of personal data, which may be:
  • ING Bank Śląski S.A.;
  • Twisto Polska sp. z o.o.  
  1. When you provide your personal data in order to conclude an agreement with the Online Shop, providing personal data by you is a condition for the conclusion of this Agreement. Providing personal data in this situation is voluntary, however, the consequence of not providing this data will be the impossibility to conclude an agreement with the Online Shop. 
  2. In the case of transferring your personal data to the Bank in connection with handling and settling payments made by you to the Online Shop via the Internet using payment instruments, providing such data is required in order to execute the payment and transfer confirmation of its execution by the Bank for the benefit of the Online Shop.
  3. If you provide personal data to the Bank in order for the Bank to verify the proper performance of agreements concluded with the Online Shop, in particular to ensure protection of payers’ interests in connection with their complaints, the provision of such data is required to enable the performance of the agreement concluded between the Online Shop and the Bank.

Clause 7


  1. The Data Controller undertakes to make every effort to maintain proper security of the Customer’s personal data.
  2. You have the right to lodge a complaint with the supervisory authority dealing with personal data protection – the President of the Office for the Protection of Personal Data.

Clause 8


The Shop does not automatically gather any information, except for the information contained in cookies.

Cookie files (the so-called “cookies”) are IT data, in particular text files, which are stored on a terminal device of the Shop User so that the User can use the web pages of the Shop. Cookies usually contain the name of a domain they originate from, the time of their storage on the Device and a unique number assigned to them.

The entity placing cookies on a terminal device of the Shop User and obtaining access to them is the Shop operator.

Cookies are used for the purpose of:

  • adjusting the content of the Store’s web pages to the User’s preferences and optimize the use of the web pages; in particular, these files allow the User to recognise the Shop User’s device and display the web page accordingly, tailored to his or her individual needs;
  • creating statistics, which help understand how the Shop Users use the web pages, which allows us to improve their content and structure;

There are two basic types of cookies used in the Shop: “session” (session cookies) and “permanent” cookies (persistent cookies). Session cookies are temporary files that are stored on the User’s terminal equipment until the user leaves the website or switches off the software (a web browser). “Permanent” cookies are stored in the User’s terminal device for a period of time specified in the parameters of cookies or until they are deleted by the User.

The following types of cookies are used in the Shop:

  • “necessary” cookie files, enabling the use of services available within the Shop, e.g. authenticating cookie files used for services requiring authentication within the Shop;
  • cookies used to ensure security, for example, detect fraud in the scope of authentication within the Shop;
  • “performance” cookies, which enable us to collect information on the use of the Shop web pages;
  • “functional” cookies, which enable us to “remember” the settings selected by the User and personalise the User’s interface, e.g. in the scope of a selected language or region from which the User originates, font size, appearance of the website, etc., 
  • “advertising” cookies, enabling the provision to Users of advertising content better adjusted to their interests.

In many cases, web browsing software (a web browser) by default allows cookies to be stored on the User’s terminal device. Shop Users may at any time change the cookie settings. These settings may be changed in particular in such a manner as to block the automatic operation of cookie files in the Internet search engine settings or inform about each installation of cookies on the User’s device. Detailed information on the possibility and manners of operation of cookie files are available in the software’s settings (a search engine).

The Shop Operator informs that restrictions on the use of cookies may affect some of the functionalities available on the Shop’s websites.

Cookies placed in the Shop User’s terminal device and used can also be used by advertisers and partners cooperating with the Shop Operator.

More information about cookies is available at or in the “Help” section of your web browser’s menu.




The privacy policy of the Internet Shop is in the form of “for information”, which may be understood as not being a source of obligations for the customers of the Shop (does not constitute an agreement or terms and conditions).

This information is of general nature. 

In the event of a discrepancy between the Policy and the consents granted by a given party, regardless of the provisions of the Policy, the Data Controller always determines the scope of his activities and undertakes them based on the consents granted voluntarily or under relevant legal provisions. 

How do we take care of your data?

By using the Online Shop (including the use of cookies or similar technology) or other channels of communication with the Customer, we ensure that your personal data are kept safely.

The Customer’s personal data is processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (OJ L 119, p.1) (hereinafter referred to as “GDPR”) and other laws  on personal data protection currently in force, i.e. for the entire period of data processing. Personal data means information about an identified or identifiable natural person (hereinafter referred to as “Personal Data”). An identifiable natural person is the one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, identification number, location data, web identifier, one or more factors specific to a natural person’s physical, physiological, genetic, psychological, economic, cultural or social identity.

We take care that the data:

  • is collected for specified, explicit and legitimate purposes and not further processed in a manner inconsistent with those purposes;
  • is correct and, if necessary, updated;
  • is kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the data are processed;
  • is processed in a manner ensuring appropriate security of Personal Data, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage, by means of appropriate technical or organisational measures.

The Data Controller has no influence over the content of Facebook legal regulations, including those concerning Personal Data, applications enabling the Data Controller to conduct Facebook and Instagram advertising campaigns, including contests.

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