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Privacy policy

At Fenbro, we are aware that the right to privacy is one of the most important human rights in modern society. That is why this Personal Data Protection Policy applies to the processing (usage) of any personal data that we carry out or that a third party carries out on our behalf. We value our customers and partners, we understand their concern for privacy, therefore we handle personal data responsibly. We are committed to processing of personal data in a legal, fair, and transparent way. By implementing the proper protection measures, we also prevent access to personal data by unauthorised persons, maintain its confidentiality and completeness, and prevent its loss or unintentional destruction during processing.

 

Fenbro as the controller of personal data

Key information

Fenbro Sp. z o.o. with a registered office in Warsaw, Poland, at Lindleya 16, 02-013 Warsaw, NIP (tax identification number) VAT PL7011070120,​ VAT UK GB 422325925 is the controller of your personal data.
The controller can be contacted at the e-mail address: [email protected] .
The processing of personal data is necessary for our business. Without the ability to obtain and process your personal data, we will not be able to provide our services to you. We handle your personal data according to the Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR).
We only have access to the personal data information that you voluntarily give us via email or other direct contact from you. Fenbro team members are fully aware of the value and sensitivity of the personal data that they come into contact with and that they handle. They commit to protecting the confidentiality, access, and integrity of that data, whether we are mandated to do so by law or not. The personal data Fenbro team members come into contact with or use for a certain purpose will never be shared with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to ship your order. It will only be used within the scope of the Fenbro team members’ required work.

What types of personal data are processed and with what purpose?

The personal data provided by the customer and processed by Fenbro is used for specific purposes, such as:

  • preparing a quote for goods offered on the https://fenbro.com/ ordered by you and providing information regarding the goods and order processing prior to the placement of an order;
  • concluding and performing a sale contract for products ordered by you;
  • organising and carrying out delivery (transport) of purchased goods;
  • providing after sales services for your order, i.e. handling any complaints regarding purchased goods and answering your questions regarding a completed order.

The aforementioned process would not be possible without your personal data, including: first name, surname, name, e-mail address, telephone number, NIP (tax identification number), address.

On what legal grounds do we process your personal data?

The aforementioned personal data provided by you is processed on the basis of your consent. You always have the right to withdraw your given consent. However, withdrawing your approval or failure to provide the data will prevent Fenbro from preparing a quote for you, contacting you with regard to an order, fulfilling an order and processing any complaints concerning an order.

Who do we share your personal data with?

We do not transmit or disclose your personal data to third parties outside of Fenbro except to those who have concluded a written contract with us and perform certain tasks related to data processing on the basis of that contract and are obligated to follow the legislation on the processing and protection of personal data.
The recipients of your personal data may include:

  • entities involved in the transport of goods, i.e. carriers or brokers which transport the goods at the controller’s request;
  • entities that support electronic payments or payments by card, which may gain access to your personal data for the purpose of payment processing;
  • entities providing IT support for the controller, and providers of external systems supporting the controller’s activities;
  • entities providing accounting and legal services for the controller;
  • entities and bodies which are authorised to gain access to your personal data under applicable laws.

How long do we store your personal data?

Your personal data which processing is required by applicable laws will be stored for a period prescribed by the currently applicable laws.
Your personal data provided in a contact form via the www.fenbro.com website will be kept for a period necessary to reply to prepare a quote or, in case you have any further questions or require additional information, until such answers or information are provided.
The personal data included in your order will be stored for a period necessary to fulfil your order, including after sales services, i.e. no longer than 2 years from the order completion.

Your rights

Fenbro is committed to the principles laid down in Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and is prepared to fully cooperate when you decide to exercise your rights.
You have a right to:

  • access your data,
  • request your personal data to be rectified,
  • transfer your data,
  • to object,
  • delete or restrict the processing of your data if it is allowed by the laws under which your data are processed
  • lodge a complaint with a supervisory body, i.e. the President of the Personal Data Protection Office, if you believe that your personal data is processed in breach of personal data protection regulations.

Please send any requests to exercise your rights regarding personal data at: [email protected].
To reliably identify you when you decide to exercise your rights regarding personal data, we may ask for additional information. We may refuse to take action only if it is proved that you cannot be reliably identified.
We must respond to your request for exercising your rights regarding personal data without undue delay and no later than one month from receipt of the request. In case of complex requests or a significant number of requests received by Fenbro in a given time, the indicated period may be prolonged by subsequent two months. In this case, we will inform you about such an extension, indicating a reason for the delay.

Personal data protection

Fenbro applies advanced safeguarding measures and maintains confidentiality of all your personal data provided. We have developed and implemented internal procedures and recommendations to prevent disclosure of your data to any unauthorised parties. In our capacity as a personal data controller, we fulfil all the obligations prescribed by generally applicable laws.

Additional information

Fenbro, as the controller of your personal data, reserves the right to amend this Privacy Policy. In this case, we will promptly publish a new version of the Privacy Policy on www.fenbro.com

If you notice any irregularities regarding the security of the data processed by us, please report any comments at the e-mail address: [email protected] .

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