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This information constitutes a report on the moderation of content within the profiles operated by Fenbro sp. z o.o. in Social Media (Facebook, Linkedin, Instagram). In the sense of the European Union Digital Services Act Regulation, Fenbro sp. z o.o. is a web host as it stores information provided by users at their request, e.g. in the form of comment sections/feedback sections available on profiles maintained on Social Media.
We carry out our reporting once a year in the fourth quarter.
Number of warrants received from public authorities
No warrants received from public authorities in 2024.
Number of reports of illegal or other inappropriate content
1. Between 2.01.2024 and 31.12.2024, we received a total of 0 notifications from you (i.e. our service recipients)
2. We have catalogued the reports according to the type of illegal content reported:
a) Copyright infringement – 0
b) Violence, hate speech – 0
c) False information (fake news) – 0
d) Nudity – 0
e) Other illegal infringements – 0
3. With regard to the violations you have reported, we have taken these actions:
a) In relation to violations of our Regulations:
– deletion of comment: 0
– blocking the infringer’s account: 0
b) In relation to infringements:
– notification of law enforcement authorities: 0
4. We do not use automated means to deal with complaints – all complaints (reports) are dealt with by delegated members of our team.
5. The median time required for action on our part after a complaint is received is: 0
Information on content moderation
1. We carry out content moderation on our own initiative through the action of delegated members of our team, as well as in connection with information we receive about possible infringements from third parties/parties. We do not use automated tools in this regard.
2. For those involved in content moderation, we provide training to improve their activities.
3. In order to improve the flow of information from you, we are using clear information in the Regulations on where recipients can make submissions and how. In addition, we have provided you with model notifications, which are annexes to our Regulations.
4. We apply the actions described above analogously to each type of infringement.
Number of complaints received in relation to our internal complaints handling system
1. In the course of running our internal complaints handling system, 0 complaints were received in the last year from you.
2. The grounds for the complaints were:
a) Copyright infringement – 0
b) Violence, hate speech – 0
c) False information (fake news) – 0
d) Nudity – 0
e) Other unlawful infringements – 0
3. In the course of investigating the complaints, we took the following decisions:
a) Deletion/blocking of violator’s account: 0
b) Removal of comment: 0
c) Notification of law enforcement authorities: 0
4. The median time needed for our side to take action after a complaint is received is: 0
5. We overturned the following number of decisions as a result of complaints: 0
Automated decision-making (content moderation)
We do not use any tools in relation to content moderation, complaint analysis and violations. We rely exclusively on seconded and trained members of our team.
