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Poland
Ireland
UK
For B2C customers
Support for individual customersFor B2B customers
Advice and support for companiesFenbro Sp. z o.o.
Head Office
Aleje Jerozolimskie 181 BWorking hours:
Monday - Friday: 8am-4pm CETTelephone numbers:
Live Support is available
Paweł
CEO
Agnieszka
Sales Manager
Szymon
Sales Process Coordinator
Marek
Sales Process Coordinator
Ewelina
Sales Team Leader
Kinga
Sales Team Leader
Tomek
Sales Specialist
Andrij
Sales Specialist
Marysia
Sales Specialist
Tymur
Sales Specialist
Krzysztof
Sales SpecialistWe sell windows and doors from Poland to B2B and B2C customers throughout Europe and beyond. Above that, we offer comprehensive services, including guarantee and after-sales service as well as installation conducted by our expert teams in Ireland and Northern Ireland as well as London with its surrounding areas.
Europe
We sell windows and doors from Poland to B2B and B2C customers throughout Europe and beyond. Above that, we offer comprehensive services, including guarantee and after-sales service as well as installation conducted by our expert teams in Ireland and Northern Ireland as well as London with its surrounding areas.
Asking for a quote
You press the ‘Get a free quote’ button and submit your inquiry with chosen joinery parameters.
Receiving the quote
Our sales team returns to you with the purchase quote on joinery, delivery/installation costs and lead time.
Verification
Our expert goes through all the information included in the offer together with you.
Agreement & Payment
It is the stage where we confirm the contract and you make the payment.
Production
It’s the time it takes to produce your ordered windows and doors (or any products from our offer).
Delivery
This is the shipment period for your ordered products.
Installation
If you are interested in our installation services, we agree on the dates individually.We are a team of experienced joinery specialists who will guide you through the sales process seamlessly
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employees and still growing!All windows and doors purchased at FENBRO have a following full guarantee:
5 years for all our products
10 years for all VELUX products
2 years for the installation (with service provided by us)
Guarantee and complaints:
In case of any complaint, we will ask for photos and a description of what happened (preferably by an email). We are sending new products as fast as we can and in the meantime, we are taking care of the complaint. The typical length of time for complaint resolution is from 3 up to 4 weeks . You will get the spare parts within 7 -14 days.
Please remember that the transport also is fully insured so everything is secured at all stages. For the delivery, you get a CMR document. It is a confirmation of delivery a proof that the products were received in good condition. You have 48 hours to check the conditions of your order.
Depending on the type of the issue, we are sending spare parts, new products for replacement, or we refund the money.Guarantee and DIY installation:
The guarantee is valid even if the window installation is carried out by our clients themselves or by an external company. The most important thing is that the installation is carried out in an artful manner and according to the installation instructions for the window.Additionally, we offer support after the guarantee period is over. It means that if something happens with your joinery afterwards, we can get you all the necessary spare parts, ready-made products and tools to help you solve the issue (the service is chargeable at the end of the guarantee period).
Please note that if you choose your own fitter, you are responsible for providing them with correct measurements of the openings as well as products dimensions. We cannot be held responsible for any irregularities in this regard. Go to another pageThe cost of each delivery is calculated individually. The cost of delivery depends on the weight and size of pallets and their number. Please send all enquiries about our offer to the following e-mail address: [email protected] Important note: Free delivery available to the EU and UK customers with orders from €/£ 18k (net value of products).
Read moreThe required U-value depends on the location of the project, type of building (domestic or non-domestic) and the application (floor, wall or roof). We don't want to make any false conclusions or miss any important piece of information. That's why before we can answer this question, we would need a joinery list together with the dimensions of your windows (height and width) . Is it possible for you to provide us with such a list? For sure, your architect can create one according to the building plans. Important note: remember that just the building plans are not enough. It is because reading from the plans is not accurate (as we don't know the schemes of windows openings). So if you have the joinery list for your building project and you’d like us to calculate the minimum U-value, please contact us.
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