FAQ

Have questions about our services? Here you’ll find all the answers!

Can I just order the products (without the installation service)?
Do you have certificates for windows and doors?
Can I receive the addresses of customers who bought windows from you in my local area?
Where can I read Fenbro customers’ reviews?
What is the most important parameter when choosing joinery?
What is the minimum required “U-value”?
Do you sell sash windows?
Do you sell uPVC casement windows?
What grants are available when purchasing windows or doors?
Do you sell half-stable doors?
What is the average price difference between uPVC and aluminium joinery?
Is it better to choose windows with 2 or 3 panes?
Do inward-opening windows meet the criteria of the UK market?
Are you a window/door manufacturer?
Are alu-clad windows available in your offer?
Why is it better if windows open inwards?
Can I only replace glazing units (instead of windows) at Fenbro?
Do you offer cheap roof windows?
What if I received a better price offer from another joinery supplier?
What does the purchasing process look like after the measurements are taken?
Can I buy joinery from you as a private customer (B2C)?
Can I order one window?
Do you have a showroom?
Do you offer second-hand items for sale?
Do you have sales representatives in Ireland?
What is the lead time?
When can I cancel my order?
What do I need to send to receive a quote?
What is the minimum order value for Fenbro orders?
Can the price change after measurements?
Do I need to provide the final window/door dimensions to get the quote? Will someone come to measure the openings, or should I do it myself?
Can I send the house plans to get the quote?
What are your payment options? Can I pay by instalments?
Do you have a price list?
Can I pay for my order by credit or debit card?
Can I pay you in cash?
Do you give a bigger discount for the second or larger order?
What is the deposit of £/€200 paid for?
Will the £/€200 deposit be deducted from the total order amount?
Can I pay a deposit by bank transfer?
Is there a prepayment required?
Do you offer discounts?
Do you deliver & install joinery?
Can I collect the ordered products myself?
Who is responsible for unloading the goods?
Is it possible to speed up the delivery time?
Which European countries do you currently ship to?
What are your delivery costs?
Why is the delivery cost so high?
Why do I have to unload the ordered goods myself if the product width exceeds 2000 mm?
Is your delivery insured?
Do you offer installation services?
Do you offer measurements before the order?
How to measure windows correctly?
How to measure doors correctly?
Is the installation conducted on the day of delivery?
When replacing windows/doors, do you take away and dispose of old joinery?
Do you have window and door fitters in the UK?
Where are your fitting teams located? Can I visit them to see the window and door models?
How many days will the installation take?
Can I book an installation date?
Can I install the products myself?
How to report possible product defects or damage to you?
Is the warranty valid if the installation is done by me?
How long does the consumer complaint process take?
How long do I have to wait for a new product in the event of damage during the warranty period?
What is the warranty on your products?

Still have questions?

Ask our Sales Team!

How it works

Get a better understanding of how we operate in order to satisfactorily fulfil your orders!
Asking for a quote

Asking for a quote

You press the ‘Get a free quote’ button and submit your inquiry with chosen joinery parameters.
Receiving the quote

Receiving the quote

Our sales team returns to you with the purchase quote on joinery, delivery/installation costs and lead time.
Verification

Verification

Our expert goes through all the information included in the offer together with you.
Agreement & Payment

Agreement & Payment

It is the stage where we confirm the contract and you make the payment.
Production

Production

It’s the time it takes to produce your ordered windows and doors (or any products from our offer).
Delivery

Delivery

This is the shipment period for your ordered products.
Installation

Installation

If you are interested in our installation services, we agree on the dates individually.

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