FAQ

About us

We are a dynamic and fast-developing Polish company that sells windows and doors to B2B and B2C customers in Ireland, the UK and other major global markets. Our company policy is clear: we want to popularise the joinery from Poland and make the purchase process as easy and satisfying as possible.

Seo

TOP 7 Reasons Why Customers Choose Us:

 

1. Quality

We are a Polish company that offers high-quality Polish products. We don’t just sell good products; we also take into account the climate and the specific needs of our customers. Being a distributor allows us to provide a wide range of products, designs, and solutions.

2. Lead time

Fenbro can provide you with upfront lead-time information and keeps you updated throughout the whole process. In most cases, our lead-time is 4-6 weeks for orders without fitting and 6-9 weeks for orders with fitting.

3. Fitting

If you live in Ireland or the UK, we can provide fitting services for you. Our teams ensure the quality of installation by using fitting anchors rather than drilling through frames. Our service includes everything from removing old joinery to plastering and disposal of debris.

4. Customer Service

Our sales specialists respond promptly and treat each customer individually, catering to their specific needs. Fenbro Specialists will assist you not only with the quote but throughout the entire sales and after-sales process.

5. After Sales Care

After the purchase is complete, our specialists will keep you informed about each step of the process, from production to delivery and fitting. You will receive a time-plan only within a few days after the purchase.

6. Warranty

We offer a 5-year warranty for the products and a 2-year warranty for fitting if included in the contract. Our warranty covers every part of the product, including glass, frame, and even accessories such as handles!  Additionally, our fitting teams will provide free assistance during the warranty period.

7. Reviews

We encourage you to check out our satisfied customer reviews and view our completed projects in your country.  It’s also beneficial to review feedback about our competitors, as this may help you make an informed decision. As they say, better safe than sorry!

For B2C customers

Support for individual customers [email protected]

For B2B customers

Advice and support for companies [email protected]

How we beat the local suppliers

Contact us
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Fenbro Local suppliers

Competitive prices

High local margins

All joinery types in one place with the same delivery date

Several suppliers with inconsistent delivery dates

All joinery types in one place with the same delivery date

Limited warranty applicable locally only

 

Global and transparent warranty for all products

An average lead time of over 10 weeks

Short lead time from 4 to 8 weeks

No specific time plan for orders

 

Detailed and 100% kept time plan of each order

Poor or no online ratings

 

99% satisfied customers from all markets

Long and/or delayed customer service response times

 

Fast and reliable customer support during sales process and after-sales service

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Our Timeline

2018

The beginnings of the online business and FENBRO. We set our unique business goal: selling top Polish joinery to customers inside and outside the EU.

2019

Sales at FENBRO done 100% remotely. The company is further developing the range of its products and services to secure the needs of all customers.

2020

We entered the Irish market and offered a complete service: product + delivery + installation, with full warranty, across the whole country.

2021

We expanded the product range, optimising the offer to suit B2B and B2C customers. We achieved 100% customer satisfaction in the Irish market.

2022

We entered the UK market, with further growth of the Fenbro team and the product offer.

2023

We shifted our focus on London and the surrounding area. We expanded our Sales Team to serve customers from both Ireland and the UK. We stabilised our leading position on the Irish market and increased the number of fitting teams there.

2024

The launch of our new website. The main goal is to provide our UK customers with a full range of services (installation, warranty, after-sales service).

Why Fenbro?

We are a team of experienced joinery specialists who will guide you through the sales process seamlessly

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Satisfied customers from all markets

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years of experience

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happy customers

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countries we export to

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employees and still growing!

Meet our team

Paweł

CEO

Agnieszka

Sales Manager

Szymon

Sales Process Coordinator

Marek

Sales Process Coordinator

Ewelina

Sales Team Leader

Kinga

Sales Team Leader

Marcin

Main Fitter

Hubert

Quoting Specialist

Agata

Content Manager

Wiktoria

Administrative Assistant

Magda

HR Specialist

Agata

Quoting Specialist

Tomek

Fitter

Tomek

Sales Specialist

Andrij

Sales Specialist

Marysia

Sales Specialist

Tymur

Sales Specialist

Kuba

Administrative Assistant

Krzysztof

Sales Specialist

Valentyna

HR Specialist

Gosia

Quoting Specialist

Ewelina

Content Specialist with German

Kamila

Social Media Specialist

Still have questions?

Ask our Sales Team!

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