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8 min read

Buying windows online – how to protect yourself from window company scams?

Written by

Agata Gniady - Tęgi

Reading Time: 8 minutes

We have to admit that: it may feel like a leap of faith when purchasing windows from far afield. You have every right to worry if the quality of your chosen products is not going to disappoint and whether the supplier is trustworthy. Additionally, there’s a risk that cross cultural communications can lead to misunderstandings, and it can be difficult to build reliable buyer-seller relationships. However, in our opinion, all these doubts and worries are easily dispelled when you get in touch with the right foreign window supplier – the one like Fenbro! We provide 100% trusted products and ongoing support throughout the whole purchase process. Still not convinced? Read on to learn more details.

 

Reasons to buy windows from Poland 

At Fenbro, we will never stop praising Polish joinery and the benefits of buying it. We have already covered the subject in some of our previous blog posts, for example HERE . So just for the record, let us remind some of the indisputable facts: Polish windows beat records of popularity and have been considered top quality and reputable products, eagerly chosen by people all over Europe. They are mostly sold to Ireland, Great Britain, Germany, France, Italy, Belgium, the Netherlands, and the Czech Republic, but they also reach further beyond the borders of the European Union (e.g. to the US and Canada). Among the main reasons for this state of things, there are very beneficial prices (even up to 40% cheaper than with your local suppliers), short lead times and customised solutions for almost every market, including casement, monoblock and NL window profiles. 

But Poland is not only a reputable window manufacturer and exporter. It has also become known for selling abroad in other product-related areas, such as doors, sliding doors, garage doors, roller shutters, external blinds and property fences. The export dynamics of Polish joinery products have had an upward trend in recent years, and even the raging Covid-19 pandemic has not changed it. So as you see, the potential for Polish windows export is really huge and prospects are very promising. Luckily, nowadays, you have the chance to benefit from buying joinery from Poland no matter where in the world you are located at the moment. And all of it thanks to online shopping.

 

Purchasing windows online

In our fast-paced world, shopping online has become a norm. Shopping globally is today accessible with just a few clicks. As a result, the line between what we prefer to buy in store and online has begun to blur. This is also the case with buying windows, as well as with all types of joinery.

Nowadays, customers worldwide perfectly realise that windows from foreign suppliers can also be bought online. At Fenbro, such a purchase is just as safe and trustworthy as traditional sales. We always try to show windows in such a way that the buyer is fully clear about what he or she is actually getting. You can contact our Sales Team anytime and we will explain all the nuances and answer all your questions related to purchasing windows from Poland. Fenbro joinery experts will make it easier for you to find and import windows, whose premium quality will surely exceed your expectations. We will advise you on the preferable design and parameters, as well as take care of production and the entire import process, including shipping and transport to your address. Thanks to such a fair and professional approach from our company, you will have no problems with telling the difference between a genuine offer as ours and scams you are afraid of. We will ensure that the doubts you may have are reduced to zero!

However, if you are still worried about different risks associated with buying windows online from a foreign supplier, you can read the reviews about our company and products on the Fenbro Facebook profile, Google, and on local Facebook groups. In addition, each new Fenbro customer has the opportunity to contact our current customers who left their reviews on Facebook to learn more about our offer and services and how the whole online purchasing process looks from behind the scenes. Additionally, on our webpage you can look up the realizations (together with product price range!) conducted in selected regions of Ireland and maybe even close to your place of residence. Seeing Fenbro products fitted by Fenbro experts in ‘real life’ should help to convince you that we really are a 100% trusted brand! 

With our customers in mind, we have simplified the entire online purchasing process as much as possible and included it in a few steps:

  1. You go to our website and select the product you are interested in. Then you either send a request for a free quote or contact us via the contact form HERE.
  2. The enquiry goes to the Sales Team and from now on, a dedicated consultant will take care and full responsibility for it. He or she will get back to you with the purchase quote, send lead time details, break down costs and other necessary documents by email.
  3. The offer, confirmed and paid for by you, is being completed. After the ordered joinery products are manufactured, they are carefully checked and packed for dispatch.
  4. The entire order is delivered to your address, according to our arrangements and the approved delivery schedule.

 

Buying windows from foreign suppliers – most common doubts

The whole Fenbro ordering and purchasing process seems pretty clear and easy, right? However, as a customer ordering windows from abroad, you certainly have not only clearly defined expectations, but also uncertainties and doubts. And we perfectly understand that! From our experience, customer’s most common fears related to purchasing windows from foreign suppliers include the quality and design of the windows (whether they are really as good as advertised), available payment options (whether they are simple and safe), ongoing support from the Sales Team (whether they are professional, trustworthy and ready to react whenever something goes wrong at the production or shipment stage ) and, last but not least, the availability of after-sales service (so they do not have to worry about possible complaints and mistakes in the order). 

At Fenbro, we are prepared to face all of the above mentioned issues our customers may have. We will provide you not only with excellent window and door systems that will ensure high quality and use for years, but also with comfort and “peace of mind” at all stages of the sales and after-sales process. All of this thanks to our 5-star rated customer service that will keep you secure and up-to-date from the moment you send your inquiry till the receipt of your order. 

When it comes to online payment options, we offer an uncomplicated solution that best suits our customers, allowing them to shop at peace and complete their purchase in an easy and secure way. Each Fenbro customer can choose either a single payment in advance or a payment in two instalments: 50% of the total amount paid in advance and the other 50% before dispatch, when the goods are packed on pallets and ready for shipment. All payments are made by bank transfer and each time a customer receives a contract to sign, a quote and a proforma invoice (a commercial invoice is sent after an order is in paid status). Our goal is to make our customers feel safe and comfortable throughout the whole order payment process and while waiting for the order implementation. As the latter generally takes from 4 to 10 weeks (depending on whether it is an order with fitting services or not), our customers receive very frequent follow-ups on the progress of order processing and may contact our Sales Team anytime they have any questions or are in need of clarification.

Summing up: in order to avoid all the risks related to purchasing windows from far afield, choose a joinery supplier who has experience in importing goods into your country. If you bet on the specialists in the industry, such as Fenbro, you can be sure that we will take care of the entire order for you.

 

Benefits of choosing Fenbro as your window supplier

So let’s assume you have chosen Fenbro as your foreign joinery supplier – now you’re probably wondering what specific benefits such a choice may entail. Let us list some of them for you! 

Firstly, Fenbro is one of the few companies that offer such a large selection of Polish joinery and such a comprehensive service for customers from both the European Union and outside it. With us, customers get selected, world’s highest quality products at a Polish price, all in one place. All the products have full warranty and are sold with certificates confirming the parameters. Their transport is fully insured as well. 

Secondly, each order is processed by one dedicated Fenbro consultant from the beginning to the end. Our employee provides his or her assistance in the selection of products, consultancy in the field of window measurement and installation and keeps you informed about the stages of goods production, shipment and transport. Obviously, short lead time is a very strong asset here as well – generally, it takes from 4 to 8 weeks to complete the whole process (excluding installation services). 

If you live in Ireland or Northern Ireland, Fenbro also provides you with the installation service, conducted by our experienced teams of joinery specialists. Apart from highly professional project realizations (you can see the results of our work HERE), such a solution has another very significant advantage: our fitter will visit you to confirm the window opening measurements and he will also suggest some product solutions if you haven’t made your final decisions yet. The latter means he will bring product and colour samples to choose from, offering you a real “touch and feel” retail experience. Almost as if you were choosing windows from your local supplier! 

From the perspective of a UK customer, buying windows from a Polish company may seem fairly complicated, especially after Brexit. Earlier, under the EU customs union, there were no customs duties on goods brought or sent to the UK from other EU countries. After the United Kingdom left the European Union on January 31, 2020, new EU trade rules with the UK, including customs clearance and VAT, came into effect. But with Fenbro, customers from the UK do not have to worry about anything! We support your business in these changed conditions as well. We offer customs clearance under the DDP (Duty Delivered Pay) system. What does that mean? Well, in other words, a B2C or B2B customer buying goods from us receives door to door delivery, without any formalities, custom fees or contact with customs agencies. The goods are delivered to him or her after the seller has paid all VAT/duty obligations. As a result, our customers may feel as comfortable as if they were buying from a local company in the UK!

 

How to trust when buying online 

Have you read the whole article and still do not trust us blindly? Excellent! Check out Reviews from other customers who have already trusted us. Their feedback is our best recommendation! Obviously, trust is a very important factor in buyer-seller contacts. Take a look at the website so that you can dispel your concerns, and then contact our sales department to determine and confirm all the details of the order. Our experts will take care of everything so that you don’t have to waste time and worry that something will go wrong. When you decide to buy windows from Poland and choose Fenbro as your joinery supplier, we assure you that the windows & doors you’ve chosen will arrive safe and sound at the indicated address-always on time!

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