The fact is: purchasing new windows and doors is not a decision you make on a daily basis. You can have some doubts, you may want to compare different systems, ask detailed questions, discuss your measurements or simply speak to someone who understands your project before you make the final choice. And guess what? You don’t need to visit the showroom to do that!
Fenbro allows you to plan and buy your windows and doors 100% remotely whilst remaining in direct contact with experienced Sales Specialists throughout the process. You can contact Fenbro by email, phone, WhatsApp, Messenger or video call, and we will adapt the entire process to make it as convenient as possible for you. Read on to explore each communication method in more detail.
Is buying windows and doors remotely really that different?
Some customers initially feel more comfortable approaching a local window company because they can visit its office, meet a salesperson and discuss their ideas in person.
However, visiting a local showroom does not necessarily mean that the windows displayed or offered there are manufactured locally or kept in stock. Windows and doors are usually made individually according to the measurements, colours, glazing options and technical requirements of a particular project. Many local companies operating in Ireland, the UK, Germany and Austria also order their products from external manufacturers. In many cases, these products are manufactured in Poland. The main difference may therefore be the route the windows take before reaching the customer. People across Europe choose Polish windows for their excellent quality – find out why in this article: Why should you buy windows and doors from Poland? We explain the Polish joinery phenomenon!
Choose the communication method that suits you
Everyone is different, so everyone has their own preferences when it comes to communication. Some people prefer to write everything down and keep the whole conversation in one email thread. Others would rather speak on the phone, send photos through WhatsApp or discuss the quotation during a video call.
You do not need to adjust to one fixed purchasing process. Our Fenbro Specialists can communicate with you through several different channels, depending on your preferences and the stage of your project.
You can also combine different methods. For example, you may send information through WhatsApp, receive your quotation by email and later arrange a video call to discuss the available options.
Fenbro contact form – best way to start
Ready to tell us about your project? The easiest way to begin is by completing our online contact form. It is quick, simple and structured, allowing you to provide the most important details about your project in one place.
You can select the type of product you are interested in, describe in the text field what you need and attach plans, photos or measurements. This helps our Sales Specialists understand your enquiry better from the start. As a result, our Quoting Specialists can prepare the most detailed and accurate quote possible. Want to see how they do it? Read our guide to how Fenbro prepares a quote for a window and door order.
Email – keep all your project details in one place
Email is one of the best ways to contact Fenbro when you already have plans, measurements, photographs or a detailed list of requirements. You can take your time to describe the project and attach all the information that may help us prepare an initial quotation.
This can include:
- approximate window and door measurements,
- photographs of the existing openings,
- architectural drawings or house plans,
- preferred products, colours, materials and extras,
- information about glazing,
- your location/Eircode
- details about whether you want supply only or fitting.
Email also allows you to keep your quotations, product specifications, documents and written arrangements together in one place.
Phone calls – talk your project through
A phone conversation is often the easiest solution when you have several questions or are not yet sure which products would suit your home. During a call, you can explain what you are planning, describe the building and discuss the main priorities for the project. These may include energy efficiency, appearance, security, available budget or expected time schedules.
Your Fenbro Specialist can explain the differences between products, suggest possible solutions and let you know what additional information may be required to prepare the quotation. Communication is easy too – our Sales Specialists speak fluent English, and talking to them is a real pleasure. See for yourself! We invite you to read this article: 10 reasons why Fenbro customer service gets 5-star ratings.
A phone call does not mean that every detail needs to be decided immediately. Important information and specifications can still be confirmed by email afterwards, giving you time to review everything carefully.
WhatsApp – send photos, videos and quick questions
WhatsApp is a great option when, for example, you are on site, in the building you are renovating, and want to send us something quickly. You can also share some inspiration, screenshots, or examples of products you like.
WhatsApp makes it easy to:
- sending photos directly from your phone,
- asking short questions,
- sharing measurements,
- providing additional information,
- staying in contact during the quotation process.
WhatsApp can be used as the main form of communication or simply as a quick addition to email and phone conversations.
Messenger – start the conversation through social media
Many customers first discover Fenbro through Facebook and contact us through Messenger. It is a great way to ask an initial question, tell us briefly about your project or request information about a particular product. If the enquiry requires detailed documentation, several attachments or a complete quotation, the conversation may later continue through email, WhatsApp or a phone call.
Messenger is therefore a convenient first step, mainly when you are still gathering information and exploring the available options.
Video calls – meet your Fenbro Specialist face-to-face!
A video call combines the convenience of remote communication with the personal nature of a face-to-face meeting.
You can see and speak directly to the Fenbro Specialist handling your enquiry, ask questions in real time and discuss the quotation together without leaving your home, or even your sofa. Video calls are most useful at a later stage of the Fenbro sales process, once your project is more defined, you have reviewed the initial quotation and either have measurements from the fitter or are preparing for the measurement visit.
During the meeting, you can be guided through:
- different window and door systems,
- the quotation and its individual items,
- available colours and finishes,
- glazing options,
- technical parameters,
- additional accessories,
- drawings or plans supplied for the project.
This can be especially helpful when you are planning a larger renovation or new build and would prefer to compare several systems. For example, you may be deciding whether to choose uPVC or aluminium windows, sliding or bifold patio doors, or double or triple glazing. Chatting about these options during a video call can make the differences much clearer. You can arrange the meeting for a suitable time and prepare a list of questions in advance.
Say hi to Alice, Fenbro online assistant
Did you know you can also begin your conversation with us through Alice, our online assistant available on the website? Alice can help you take the first step, provide useful information and guide you towards the appropriate form of contact. She is particularly convenient when you visit our website outside standard working hours or want to start an enquiry without immediately making a phone call.
Alice does not replace the personal support provided by a Fenbro Specialist. Instead, she makes it easier to begin the process and helps your enquiry reach the right person. Alice is waiting for you in the bottom-right corner of every page, under the chat bubble icon.
Can someone visit my property and show me samples?
Wondering whether there is a chance to see our products in real life? Yes! If you decide to go with fitting through one of the independent teams we are in contact with, the fitter may be able to bring samples of profiles, finishes or colours to your property. This should be discussed and arranged in advance to confirm the fitter’s availability and whether this service is available in your area.
How do we keep the remote purchasing process clear?
Over the years of experience, we have developed a sales process that works smoothly and makes every stage easy to follow. Our 7-step process includes:
- Understanding your project – we take the most important details from you.
- Preparing your quote – our quoting specialists will make the offer that suits your requirements.
- Double-checking the specifications and measurements – everything is checked before the order is confirmed.
- Securing your order – your contract is sent to you for you to approve the details.
- Planning the timeframe – we set the production, delivery, and installation dates.
- Keeping you informed – you get timely information throughout the process.
- Arranging delivery and installation – we make sure that delivery and installation happen as they should.
Do you want to know what happens at each stage in more detail? Explore the whole guide on our sales process.
Conclusion
With our various methods of contact, buying windows and doors never feels distant or impersonal. Quite the opposite, our satisfied customers appreciate our efficient communication and reliable purchasing process, which keeps them informed from start to finish. Read more about our happy customers on our dedicated reviews page. In the meantime, we encourage you to contact us, no matter which method you choose. We will help make your dream home a reality.
Frequently Asked Questions (FAQ)
What are the ways to contact Fenbro?
Fenbro can be contacted via email, telephone, WhatsApp, Messenger, video calls, as well as through our online assistant, Alice. Choose the option that works best for you so we can adapt to your needs.
Can I arrange a video call with a Fenbro Specialist?
Yes. A video call can be arranged to discuss your project, review a quotation, compare products and answer your questions face to face without requiring a showroom visit. These online meetings are organised at a later stage of the Fenbro sales process, once your project details are defined.
Can I send photos of my house, windows or building plans?
Absolutely! WhatsApp or another communication channel of your choice is a convenient way to send photographs, short videos, approximate measurements and additional information about your project.
Do I need to visit a showroom before ordering windows?
There’s no need to. By operating without the costs of a traditional showroom, we can offer competitive prices while at the same time keeping the ordering process secure, clear and fully supported online.
Can I choose a different way to communicate with Fenbro later?
Of course. You can send photos through WhatsApp, receive your quotation by email, arrange a video call and later clarify any final details by phone. If fitting is included, an independent installer may also meet you at the property.
Can Fenbro Specialist visit my property before I place an order?
In areas where fitting is available, an independent fitter may be able to visit the property to discuss technical details, complete the required pre-order measurements or show you product samples. Availability depends on the location and individual project.
Can I see samples of products offered by Fenbro before ordering?
Selected samples may be available through independent installers. This should be confirmed in advance because availability may vary depending on the system, finish and region.
Who role does Alice play at Fenbro?
Alice is Fenbro’s online assistant. She helps customers begin their enquiry and access useful information. Personal advice and quotation support are then provided by a Fenbro Specialist.
Got another question in mind? Take a look at our full FAQ, where you’ll find answers on many topics.
