Windows & doors purchased at FENBRO have a full guarantee.
Safety window panes are typically used in areas of the home where windows are more likely to be broken or people are likely to fall into them. They are laminated and/or tempered glass which increases both your safety and the safety of your home as it is resistant to puncture or breakage.
Such panes are installed on the outside of the glazing unit. When they are crashed, they don’t smash into small pieces, so they also protect against injury. Safety panes are marked with the symbols O1, O2 (they only protect against injury) and P1, P2 (they are more durable and more difficult to break in). Safety glass, depending on the selected thickness, is characterised by a diverse class according to EN 12600 norm. The price is calculated per m2 of a pane.
VSG glass – laminated safety glass which effectively reduces the risk of burglary or theft. If it breaks, the pieces of the glass stay attached to the film, helping to avoid injuries to nearby people. PVB (polyvinyl-butyral foil) makes it difficult to break through the glass, too.
ESG glass – tempered safety glass which is characterised by increased resistance to crushing or breakage. However, if it breaks, it falls apart into small pieces with blunt edges, which minimises the risk of injury.
IMPORTANT NOTE: Tempered glass exhibits surface waves that are visible in the reflection, although the glass is flat and there are no distortions to the touch. These waves are created when the glass units come in contact with the rollers during the heating process. This is a natural phenomenon and included in the European standards. This effect is sometimes less and sometimes more visible, depending on what we see in the reflection. For example, if there are a lot of small elements, the effect is more visible, if the image is more or less uniform (e.g. the sky), these visual distortions will not be exhibited.
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First of all, you should send us your enquiry where you specify your chosen joinery parameters, dimensions and qualities.
In order to prepare a quote for you, we need the following details:
In case you want the quote for installation services as well, let us know and specify whether you are interested in a new project or windows replacement.
Next, we will provide the personalised quote for the purchase of joinery together with installation costs, delivery and lead-time.
Please send all the information and enquiries about our offer to the following e-mail address: info@fenbro.com
GET A FREE QUOTEWe deliver joinery to Ireland every week. At the moment, we offer installation services only in Ireland.
Our offer includes:
We do not have any showroom in your country. All our joinery is sent to customers directly from Poland.
Our Company is based in Warsaw (Poland) and we also have a local sales point and warehouse in Ostrołęka, Poland.
All joinery is produced by Polish producers.
The cost of each delivery is calculated individually. The cost of delivery depends on the weight and size of pallets and their number.
Please send all enquiries about our offer to the following e-mail address: info@fenbro.com
We are selling complex products, tailored services and our customers often require a special solution. That’s why each of our products is personalised and we do not have the standard price list. Every product is quoted according to individual customer needs.
Please send all enquiries about our offer to the following e-mail address: info@fenbro.com
There are two payment options for our customers.
A) You can pay in two instalments:
B) You can pay full (100% of the amount) in advance.*
*then we give you 2% discount
We only accept payments via bank transfer.
All windows and doors purchased at FENBRO have a following full guarantee:
5 years for all our products
10 years for all VELUX products
2 years for the installation (with service provided by us)
In case of each sale, you get a sales contract together with an invoice. We always archive all invoices for 5 years as evidence of purchase.
Guarantee and complaints:
In case of any complaint, we will ask for photos and a description of what happened (preferably by an email). We are sending new products as fast as we can and in the meantime, we are taking care of the complaint. The typical length of time for complaint resolution is from 3 up to 4 weeks . You will get the spare parts within 7 -14 days.
Please remember that the transport also is fully insured so everything is secured at all stages. For the delivery, you get a CMR document. It is a confirmation of delivery a proof that the products were received in good condition. You have 48 hours to check the conditions of your order.
Depending on the type of the issue, we are sending spare parts, new products for replacement, or we refund the money.
Guarantee and DIY installation:
The guarantee is valid even if the window installation is carried out by our clients themselves or by an external company. The most important thing is that the installation is carried out in an artful manner and according to the installation instructions for the window.
Additionally, we offer support after the guarantee period is over. It means that if something happens with your joinery afterwards, we can get you all the necessary spare parts, ready-made products and tools to help you solve the issue (the service is chargeable at the end of the guarantee period).
Please note that if you choose your own fitter, you are responsible for providing them with correct measurements of the openings as well as products dimensions. We cannot be held responsible for any irregularities in this regard.