Our Services

7 min read

9 Questions you wanted to ask Fenbro Joinery Experts – Q&A

Written by

Agata Gniady - Tęgi

Reading Time: 7 minutes

So you’ve found Fenbro while looking for affordable windows and doors from Poland and landed on our website. There’s a lot of news, product descriptions and useful information (and that’s great!) but there might be some questions that you feel have not been answered yet.  You may have doubts concerning our sales process, the best time of the year for windows or door replacement and the way you need to prepare for the latter. If this is your case, then you are in the right place! In the new series of blog posts, you’ll find short interviews with some of Fenbro employees who will explain the most crucial company-related issues to you. All of this in order to make you familiar with our services, regulations and -last but not least – our fantastic and helpful staff.

Remember that you can reach Fenbro experts any time HERE .

Feel free to ask questions about Fenbro-related issues that concern you the most – we’ll happily answer them for you!

Firstly, read the interview with Paweł Brodzik (Fenbro CEO) about the details of the doors and windows buying process.

DOORS

If we are thinking about renovations in our home, such as replacing windows, how do we prepare for this?

If the house is an old building, we need to assess whether it has good insulation (walls, roof, floors) or whether we have heat loss in these areas. Already at this stage we can determine if it is worth spending money on the best passive (energy-efficient) windows, which will not provide us with sufficient insulation if heat escapes through worse insulated areas. Or maybe it is better to improve the insulation in small steps, and to focus on the price of the product. Generally, in my opinion, it is much more reasonable to choose an optimal solution and not necessarily a product with the highest parameters. 

The location of the house is also of extreme importance. You should choose windows that meet your expectations in terms of resistance to wind or heavy rain. Houses located on the coasts require windows that are more resistant to severe weather conditions – namely, they should have a third gasket, or a 3-glazing unit. In the houses which are next to busy streets, triple-glazed windows are worth considering, most preferably with a sound-absorbing glazing unit. 

Our sales team prepares a few proposals for you in terms of parameters and price. Once you are satisfied with the offer, our fitter will come to take the measurements. At this point, you will be able to see samples of windows and colours and get a closer look at the product of his choice.  

Remember that choosing windows is not a simple thing to do – but that’s why we have an excellently trained sales team to help you choose the right product for your needs. 

 

How does the process of buying doors at Fenbro look like?

You should first see our range of doors, which is available at Front Doors category. Once you have selected the model, you must provide us with the measurements of the opening (width x height [mm]), colour, glazing, side and opening direction of the door. The other accessories (handle, colour of handles, type of hinges) are selected according to the instructions from our salesman, who makes sure that the door meets your expectations. Each time we give you a very detailed quote, including the cost of the product, delivery and installation. This makes our offer very transparent and attractive to all the customers.

 

What is the current lead time?

It depends whether the fitting service is included in the order or not. Without fitting, it is from 4 up to 7 weeks. If you want to order the door installation from us as well, you have to take into account the fact that at the moment you will be scheduled for 2023. So from 2023, the lead time will last from 8 to 10 weeks

 

From where should we start choosing a door for our home? Does Fenbro provide warranties on the purchased products?

Well, first you have to visit our website at External Doors . There you’ve got a wide range of doors to choose from. Look at the photos, read the descriptions and get to know the specification of chosen door models. Whenever you’ve got questions or doubts, simply contact our Sales Team. They will help you to choose the product tailored to your needs and, if you’re interested in our offer, they will get back to you with a free quote, too. 

 

WINDOWS

How does the process of buying windows at Fenbro look like?

Similarly to the purchase of doors, first you are advised to visit our website and get to know our range of windows.

Then you should contact our Sales Team and ask them for a quote on your planned order, providing them with all the details concerning your product choice: 

  • model or at least material their piece of  joinery should be made of (uPVC / aluminium / steel)
  • measurements such as width x height [mm]
  • favourite colour
  • preferred glazing unit(Double / Triple)
  • preferred opening scheme (Inwards / Outwards)
  • expectations in reference to the minimum “U – value”.

Some other information you should provide us with include the type of your building project  (if it’s a new build or a renovation) and the date on which you plan to have the complete openings ready to measure. To get a precise quote, you should also inform us whether the purchase is for an individual or business needs. What is more, in order to calculate the cost of delivery, we need to have your exact address. 

Then, if you are happy with the received quote, you can contact the fitter in order to confirm the openings measurements. Please make sure that all openings inside the building are ready, so we will be able to measure width and height. Remember that before you place an order at Fenbro, all the measurements HAVE TO be confirmed by our fitter. It is a guarantee of a correct product choice, your satisfaction with the purchase and the ONLY way to avoid unnecessary additional costs on your part in case of the wrong order. Also, at this stage you can see the final product as our fitter brings all the product samples with him (most of our windows, including the colour charts).

I would like to make an important point here: please make an appointment with our fitter only if you are decided to order joinery from FENBRO at all. Time is precious for both you and our staff – let’s not waste it on orders that will not get a chance to be finalised.

 

What steps should I follow when choosing windows?

After measurement, you will get an update offer from us. And here’s the good news: you don’t have to worry nor remember about anything at this stage, as our fantastic Sales Team will guide you seamlessly through the whole sales process. Next steps include:

  • Agreement & payment – It is the stage at which we confirm the contract and you make the payment.
  • Production – It’s the time it takes to produce your ordered joinery.
  • Delivery of windows – This is the shipment period for your ordered products.
  • Installation periodThe date of the fitting is scheduled between 3 up to 7 working days after the delivery.

 

How does the window replacement process look like?

Here’s a list of all the necessary steps during the window or door installation process at your house – let me briefly explain what they mean: 

  • Quote for windows/doors

First you have to send a request for a quote to our sales team. they will return to you with a free quote on joinery, delivery/installation costs and the lead time.

  • Measurements

After receiving a free quote from Fenbro (which you are happy with!), it is necessary to have all the measurements confirmed by our fitter. Only after this crucial step can you go on to the next one. 

  • Agreement & payment

When you’re sure you’ve got the right measurements, it is the stage at which we confirm the contract and you make the payment.

  • Production

Here you have to wait a bit as it’s the time it takes to produce your ordered joinery.

  • Delivery of windows

This is the shipment period for your ordered products.

  • Installation period

You have to remember that the date of the fitting is scheduled individually and depends on yours and our fitters’ time availability. It is generally between 3 up to 7 working days after the delivery.

  • Installation at a new build (extension)

With Fenbro, you can be sure that high-quality installation is assured by the use of top-quality insulating materials. On request, we are also able to carry out the so-called warm installation (using the best insulated fitting materials).

  • Renovation (replacement)

Having removed the existing joinery, our fitters organise the skip for old windows/doors. After the installation of new joinery,  the fitting team will verify whether new windows or doors work properly. They will also clean up their work area afterwards.

  • Demonstration and advice

Before leaving your house, our installation team will provide you with the advice on how to properly maintain your new joinery. They will also demonstrate how your new doors/windows are to be operated.

 

What is the best time of the year to replace windows?

To be honest, any month will be good, provided the air temperature does not fall below 0 degrees. Low temperatures can stand in the way of proper window insulation and make it difficult for installers to work in cold weather. 

 

What if we notice a product defect a few days after installation?

It’s not a problem for us as we are prepared for all kinds of risks related to the sales process.  The products we sell come with a full guarantee and the installation service is covered as well. Therefore, when it is our team that installs your windows, we take full responsibility for the whole process. The only thing you have to do is to report the problem to us by email. We need a description of what’s wrong, including pictures or a video of the defect . Depending on whether the problem is with the product or the installation, the relevant company department will deal with it as quickly as possible. All of this in order for our customers not to be bothered by the time it takes to complete the complaint process. 

 

To be continued…

Read more

Others

7 min read

Thermal insulation and sealing — how does it affect energy efficiency?
Tips & Advice

8 min read

Importing building materials from Poland — everything you need to know about the process
Industry News

4 min read

Breaking news: Fenbro fitting services now available in the UK!
Our Services

8 min read

How much does window installation cost? Understanding the costs of professional window fitting
Tips & Advice

8 min read

Replace standard old windows with sliding patio windows — transform the look of your home!
Tips & Advice

6 min read

At what height should windows be installed — a guide to optimal window placement
Industry News

8 min read

How much do new windows cost? Check what factors influence window prices
Tips & Advice

6 min read

Modern front door styles – design inspirations from the Experts
Tips & Advice

7 min read

Replacing sliding doors in your house — a step-by-step guide introduction
Tips & Advice

5 min read

Setting windows to winter mode: how and when to do it
Industry News

8 min read

Best selling windows and doors in 2024 – new trends and our customers’ most loved products
Industry News

8 min read

Grants for replacing windows and doors – how can you benefit in 2024?
Industry News

3 min read

Popular construction summits in Ireland and the UK: Where to go?
Industry News

7 min read

Get to know our window fitter better! Interview with Marcin Wojtyczko
Our Services

9 min read

Selecting windows and doors for secure and modern office buildings
Tips & Advice

11 min read

12 questions to ask before buying sliding doors
Tips & Advice

8 min read

Does EU joinery comply with the UK safety standard PAS24?
Tips & Advice

7 min read

Which side and direction should a door open? Decide before you buy!
Products Guide

9 min read

Joinery glossary explained – everything you need to know about window and door parameters
Tips & Advice

7 min read

Choosing the right colour for your new windows
Products Guide

9 min read

8 different types of window panes for your home
Tips & Advice

8 min read

How to properly measure for a front door – Our Expert has the answer!
Tips & Advice

10 min read

Building regulations for windows and doors in UK and Ireland
Tips & Advice

4 min read

Is it worth replacing house windows and doors during a major renovation?
Tips & Advice

5 min read

Protection against external noise – the benefits of acoustic doors
Tips & Advice

5 min read

What is the FENSA certificate and what is it required for?
Products Guide

8 min read

Wikęd front doors – what distinguishes this manufacturer’s door models?
Tips & Advice

8 min read

How can the front door improve the BER rating of your house?
Tips & Advice

4 min read

What is the difference between HST and PSK sliding doors?
Tips & Advice

5 min read

Modern smart-slide doors – an alternative to traditional door solutions
Our Services

6 min read

Benefits of choosing Fenbro over your local window and door suppliers
Tips & Advice

5 min read

Following the trend of frameless windows – freedom and elegance
Tips & Advice

4 min read

Standard window sizes – which are used?
Tips & Advice

8 min read

How does Fenbro prepare a quote for a window and door order?
Products Guide

6 min read

Aluminium or uPVC? How to choose the best material for your windows and sliding doors?
Tips & Advice

6 min read

Looking for the cheapest windows? Here’s how to save on importing Polish windows!
Our Services

7 min read

10 reasons why Fenbro customer service gets 5-star ratings!
Products Guide

6 min read

Main differences between casement and tilt and turn windows – pros and cons
Products Guide

6 min read

Window glazing explained – types and functions
Our Services

5 min read

How much does the warranty on doors and windows from Poland cost?
Tips & Advice

7 min read

How to choose the best replacement windows for your house
Products Guide

7 min read

5 points to consider when buying garage doors
Our Services

8 min read

Buying windows online – how to protect yourself from window company scams?
Industry News

5 min read

Poland is one of the world leaders in window and door joinery – here are the reasons and causes
Tips & Advice

6 min read

Most common window types – how do they actually differ?
Products Guide

5 min read

Everything you need to know about bifold doors – pros and cons
Tips & Advice

8 min read

When is it time to replace windows at home? 10 useful tips
Products Guide

5 min read

Simplicity and minimalism in the interior design – new steel-look window and door systems
Our Services

6 min read

Why is professional window replacement better than DIY?
Tips & Advice

7 min read

Everything you need to know about building a house and choosing windows and doors for it
Products Guide

5 min read

Anthracite grey RAL7016 windows: Why are they so popular?
Tips & Advice

6 min read

Features of good windows – what to look for when choosing them
Tips & Advice

6 min read

Guide to Velux window sizes: Choosing the right size for Your home
Products Guide

6 min read

A guide to Passive House Windows
Tips & Advice

6 min read

What makes French doors special? Why are they so popular?
Tips & Advice

6 min read

Double glazing vs Triple glazing: Which is better?
Tips & Advice

6 min read

Can windows and doors make your home more energy efficient?
Tips & Advice

6 min read

How to ensure that there is plenty of natural light in the house?
Tips & Advice

6 min read

Foggy windows? 12 ways to get rid of window condensation
Tips & Advice

5 min read

How to choose the right door colour to match the style of your home? – Advice from the experts
Products Guide

5 min read

The comparison of uPVC, aluminium and wooden windows – facts and myths
Products Guide

7 min read

How to choose the best windows and doors for the UK weather – useful tips to know before you buy!
Tips & Advice

4 min read

Comparison of inward and outward opening windows: advantages and disadvantages
Tips & Advice

6 min read

How to save on heating costs? Window replacement as a way to lower your energy bills in winter
Products Guide

4 min read

What defines premium uPVC sliding systems?
Products Guide

4 min read

Protect your home against all weather conditions with stylish looking alu clad windows!
Products Guide

5 min read

Prolong summer and let more sunlight into your home! Get to know new aluminium sliding doors from Fenbro
Tips & Advice

5 min read

How to effectively reduce outside noise in the comfort of your own home?
Industry News

4 min read

Every satisfied customer is the best reward – Interview with Paweł Brodzik, CEO of Fenbro
Products Guide

4 min read

A great idea for a chill zone in your garden – Aluminium pergolas in the Fenbro offer
Our Services

5 min read

How to transport windows from Poland
Products Guide

5 min read

Why is it worth investing in WIKĘD front doors?
Tips & Advice

5 min read

What are the differences between PVC and uPVC?
Tips & Advice

6 min read

Window maintenance: what you can do to extend the life of your windows
Industry News

5 min read

Why should you buy windows and doors from Poland? We explain the Polish joinery phenomenon!
Tips & Advice

5 min read

How to measure windows correctly? Use these useful tips from our Expert!
Tips & Advice

7 min read

Choosing the right windows – basic parameters and cost-optimisation
Tips & Advice

6 min read

How to assess the quality of insulated glass? A mini guide for window buyers
Our Services

4 min read

Window replacement and installation – Fenbro services in Ireland

Ask our sales Team!

Have any questions?

Follow us on social media

facebook instagram youtube linkedn pinterest twitter Hover
Remove all
Compare products