Worried about ordering windows or doors online? That’s perfectly normal. However, choosing Fenbro means you’ll have personalised support, clear contracts, detailed time plans and premium products made to measure, all giving you complete peace of mind. It’s no wonder so many homeowners across Europe have already trusted us. In this article, you’ll learn how we make the whole process easy and secure – from our simple 7-step sales process to real customer stories.
Who are we and why do homeowners trust us?
Fenbro is a dynamic Polish company that has been delivering top-quality windows and doors at the best prices for years. We specialise in supplying homeowners and business owners across Europe, with strong roots in Ireland, the UK and the DACH region.
What sets us apart? We take care of everything – from helping you choose the right products, to organising fully insured delivery and trusted installation, all backed by a reliable product warranty. That means you’re never left on your own. If something goes wrong, we’re here to help.
Our mission? To make building and renovation projects easier, more affordable and fully customised to your needs, offering complete peace of mind at every stage. When buying windows and doors online, trust is essential. You’re investing in products that should last for decades, safeguard your home’s comfort and security, and often require upfront payments. That’s why hundreds of clients throughout Europe have already chosen Fenbro, relying on our proven quality, transparent processes and clear communication. To date, we’ve served nearly 10,000 customers across Europe and counting.
Everything you need to know about our 7-step sales process
Over the years, we’ve created a way of working that truly delivers and keeps things simple for you. We keep the whole process clear, well-organised and completely stress-free, giving you full visibility at every stage. Here’s what it looks like, step by step:
1. Understanding your needs
Whether it’s WhatsApp, Messenger, email, phone or our contact form – reach out however you prefer. Our sales team is ready to guide you from the very first message. At this stage, they’ll usually ask for a few initial details such as approximate measurements, colour, glazing, the type and number of products you’re interested in, the opening direction, whether it’s a renovation or a new build, and any additional features you might want. This helps us understand exactly what you need, from your style preferences to all technical requirements, so we can recommend the best solutions for your home right from the start. We also share helpful links to product pages, colour guides and educational articles, giving you the tools to make confident, well-informed decisions. Your awareness of what you really need in terms of performance and budget is key.
2. Preparing your personalised quote
Based on what we learn, we’ll create a detailed quote tailored to your project. It will include a clear summary of the products you’ve chosen, the quantities, colours, glazing options and opening directions, making it easy to confirm that everything aligns with your vision. You’ll also find useful details like the estimated lead time, available payment options and shipping method.When it comes to other elements of our offer, they also include warranty information (with the option to upgrade), U-values and important notes specific to your project. To help you take the next step with confidence, the quote outlines its validity period and explains how delivery and installation are typically scheduled.
No waiting around: your custom quote will be ready in just 2–3 working days, helping you plan with confidence and act fast. Want to know exactly how we prepare your quote? Check out our article: How does Fenbro prepare a quote for a window and door order?
3. Details and dimensions review
Once you’re satisfied with your initial offer, we can arrange a fitting visit with one of our recommended local installers who will take all the precise measurements needed. In the UK and Ireland, the installer can also bring product samples. Based on these exact figures, you’ll then receive an updated quote that reflects your final requirements. At this stage, it’s your responsibility to carefully check and confirm all the details (for example: dimensions, opening directions and colours). Only after your confirmation do we move forward with preparing the contract and securing your order.
4. Securing your order
Once you approve the final details, we prepare a comprehensive contract that confirms all key aspects of your order – including product types, colours, glazing options, dimensions, quantities, agreed pricing and the selected payment method. The contract also outlines the terms of delivery, warranty conditions, cancellation policy and installation arrangements.The document is sent for electronic signature, along with clear instructions. Once again, please carefully verify all the information before signing.The offer remains valid for seven days. Payment must be made in the currency stated in the contract (EUR or GBP). Once the payment is confirmed, we begin processing your order and keep you informed about each step. If you’ve opted for installation, a separate fitting contract will be issued within 5 to 10 working days, including the scope of work, installation cost and scheduled date.
5. Creating a time schedule
You’ll receive a clear time plan that outlines what to expect at every stage of your order – from production to delivery and installation. The plan includes the expected production completion date, dispatch date, estimated delivery and, if installation is selected, the scheduled fitting date. We always ensure that the products arrive before the installer, never the other way around.Between these key milestones, our Sales Process Coordinators will keep you regularly informed about the status of your order. Thanks to these timely updates, you’ll stay in the loop and can prepare everything without any last-minute surprises.
6. Getting your order ready with regular updates
Your order is carefully manufactured using high-quality materials and expert craftsmanship. You’ll receive regular updates from our Sales Process Coordinators, so you always know what’s happening and what to expect next.We understand how important peace of mind is when you’re investing in your home. We dispel all your doubts and make sure you never feel left in the dark at any stage of your order. You’ll have access to clear information, responsive communication and full support whenever needed. This approach is exactly why 99% of our customers are satisfied with their Fenbro experience.
7. Delivery and installation support
When everything is ready, we arrange safe, fully insured delivery directly to your location. If you’ve chosen installation with our recommended local teams, we coordinate that as well to ensure everything is completed to the highest standard and exactly as promised.Upon delivery, it’s important to inspect the goods and check whether everything is complete and undamaged. Any visible issues, such as scratches or glass damage, must be reported within 48 hours of delivery or on the day of installation if you’ve booked fitting with Fenbro’s partners.Once the delivery is confirmed, you’ll be asked to sign the electronic CMR document (proof of delivery) within 48 hours. This confirms receipt of the goods and is required to move forward with the next steps.
What surprises customers most is how precisely everything follows the time plan shared weeks earlier. The fitter arrives as agreed, fully prepared, and the results often exceed expectations. That’s when many clients feel confident they’ve made the right choice and are eager to share their experience with others.
That’s the Fenbro way.
All done! Everything is taken care of, from your first message to the final installation. Now you can sit back, relax and enjoy your beautiful new windows and doors.
Is paying for windows upfront risky? Not with Fenbro!
For many homeowners, especially first-timers, paying 100% upfront can feel like a huge step. We completely understand – it’s a significant investment, and trust is essential. That’s why at Fenbro we keep everything clear and secure from the start. Most of our clients decide to pay the full amount in advance, which also comes with a 2% discount for orders over €3,000 net. For larger projects above €6,000 net, we offer the option to split the payment into two instalments: 50% when you approve the order, and the remaining 50% before shipping, once everything is completed.As many of our customers say, this transparent process is exactly why they trust us:
“We were initially worried about paying everything upfront, but Fenbro made us feel completely at ease. Everything arrived on time and exactly as promised.” – Adam, UK
Discover our customer success stories and get inspired
Every home has its own character, and every project starts with unique dreams and expectations. For some, it’s about turning an old house into a cosy family nest; for others, it’s building a brand-new place with a stunning view. No matter the story, what all our customers share is the relief of knowing they’ve chosen a partner who guides them through each step with clarity and care.Want to know how it feels to work with Fenbro? Check the stories of our happy customers.
Marco’s new build on Ireland’s Atlantic coast
“I am a self-builder. I contacted Fenbro for a quotation for my 4-bedroom detached country house. My sales advisor followed me from the beginning to the after-sales, ensuring everything went well.”
Building a new home on Ireland’s windy Atlantic coast meant energy efficiency and the right product choice were critical for Marco. He valued the consultative approach and clear, fast communication.
“They helped me identify the right product by actively listening and asking the right questions. The communication was swift – WhatsApp, email, phone – and I never felt pressured to buy.”
Everything stayed smooth through to delivery and fitting.
“The final quotation was very competitive, the order was processed with detailed T&Cs and a precise schedule. The installation team was highly professional and fast. Great job, I am delighted.”
His final verdict?
“If you’re looking for quality windows and fantastic customer service, Fenbro is the company to choose.”
Orlagh’s windows and doors transformation
“Fenbro has been one of the most professional companies I have dealt with in a long time. From my initial call with Marek in Poland to Marcin and his crew fitting everything here in Ireland, I could not fault one thing.”
Orlagh wanted top performance, so she chose
triple-glazed tilt and turn windows and an aluminium front door.
“I was a bit hesitant to nail down my colour choice but Marek helped me so much, even organising for colour cards to be posted out to me. The quality of everything is first class.”
Her final verdict?
“I am so glad we went with Fenbro and I would highly recommend them to anyone thinking of new windows and doors.”
Brenda’s new windows and French door for a safer family home
“Recently purchased new windows and a French door from Fenbro. Great service and communication from the day I inquired until the windows were fitted. Szymon was very efficient and professional, and the process was updated from time to time.”
Everything arrived without delay and the fitting was flawless.
“The windows arrived without any delay or issues. Marcin’s team fitted them on time, did a brilliant job and finished earlier than I expected.”
She especially appreciated how the team quickly handled a safety concern for her child.
“We asked to change the French door lock for the safety of our special needs child and Marcin sorted it instantly. His team are very professional and tidy. Thrilled with our new windows.”
Her final verdict?
“Would definitely recommend this company.”
René’s smooth upgrade in Germany
“From day one, we received very good advice. Everything went smoothly and the installation was very quick. We’re extremely satisfied with the result, and the quality of the windows is excellent. Many thanks for everything. Keep up the great work.”
René appreciated how simple and well-organised the entire process was. The fast installation and top-quality products turned their project into another Fenbro success story, this time in Germany.
Conclusion
With years of experience, hundreds of successful projects across Europe and countless positive reviews, Fenbro is a partner you can trust in 100%. We keep every step clear and secure, from the first quote to the final installation, so you can simply transform your home with beautiful new windows and doors.
Want to experience it for yourself? Get in touch today and see how easy it is to transform your home with Fenbro.
Frequently Asked Questions (FAQ)
Our time plan outlines the estimated shipping date, the predicted delivery date and – if you’ve chosen installation – the planned installation day. You’ll receive this schedule within just a few days after your purchase.
You can reach out to Fenbro via WhatsApp, Messenger, email, phone or our contact form.
Once Fenbro receives your basic project details, we usually send a personalised quote within 2 working days.
Fenbro products come with a standard 3-year warranty. You can also choose an extended warranty package for added peace of mind.
Yes. Fenbro has already served nearly 10,000 satisfied customers across Europe. Most of them decided to pay upfront and benefit from a 2% discount on orders over €3,000 net. For orders above €6,000 net, we also offer a two-step payment option.
Wondering about something we didn’t mention? You’ll likely find it in our FAQ.
